Payment Methods:
We accept Visa, Mastercard, American Express and Discover.
All credit card payments are processed through a
Paypal.
Billing Questions:
Please email
barb@shadynookcrafts.com
or call 416-499-6676 with any billing questions.
Our minimum order
is $10.00. All prices are in Canadian Dollars and will be charged to
your credit card in Canadian Dollars. This will be converted to your home
currency by the credit card company at the current market rate.
Order
Confirmation:
You will receive a confirmation
email shortly after placing your order. At the time the order is shipped,
you will receive an additional confirmation of the shipment including the
charged amount and the date that it left.
Shipping:
Shipping Charges are: $10.00
for USA and $6.00 for Canada for most orders. If extra shipping charges
apply, we will contact you. All items will be sent by regular mail. If you
require expedited service, please let us know. You will be notified when
your shipment is leaving and most orders ship within 48 hours. From the
date of departure, delivery will occur within 4 to 9 business days.
For US customers: If
there are any applicable customs charges, these will be your
responsibility.
Returns and Exchange:
If you need to return
your purchase for any reason, please email
barb@shadynookcrafts.com or
call 416-499-6676 first for return or exchange instructions.
We will gladly replace any item damaged during shipping when we receive
the product back with a copy of your receipt. Shipping is non-refundable.
Security & Privacy:
All credit card payments
are processed through PayPal
Your personal
information is kept strictly confidential. Under no circumstances will
your information be released to anyone. Your personal information and the
products you purchased will be kept in strictest confidence.
Any information given
to us will be kept strictly confidential and not shared with any other
companies or individuals.
Sales Taxes:
All shipping addresses
within Ontario will be charged PST 8%. There are no taxes for orders
shipped elsewhere.
Customer Service Contact Information:
Barbara Jamieson
Shady Nook Crafts
123 Hollyberry Trail
Toronto, Ontario
M2H 2P2
Phone: 416-499-6676
Email:
barb@shadynookcrafts.com
